Refund policy

We'll Put It Right

We want you to love your purchase. If something isn't right, we're here to help. Please be aware that these products are personalised. You as the customer can see the end result of the personalisation before placing the order. Refunds & returns cannot be accepted for incorrectly entered information.

Returns & Refunds

We offer refunds for:

• Wrong items received
• Damaged or defective products

All refund requests must be submitted within 30 days of the purchase date. Please contact us at loveworthframing@gmail.com if you believe you're eligible.

We may ask you to provide photographs showing the damage, together with the date the item was received.

If you are eligible, then a replacement product will be provided or a refund at your request. We at Love Worth Framing aim to deal with such requests within 72 hours of receipt.

As these items are personalised and the customer has the ability to view their personalised product before placing an order, errors in personalisation by the customer will not be eligible for any replacement or refund. 

For customers in the UK, this does not affect your statutory rights under the Consumer Rights Act 2015.

Policy Updates

This Refund Policy may be updated at any time without notice. For the most current version, please contact us at loveworthframing@gmail.com.